Part 3055 — Service Performance and Customer Satisfaction Reporting
Current through Sep 25, 2026
Authority: 39 U.S.C. 503, 3622, 3651, 3652, 3653, 3691, 3692, 3705.
Source: 75 FR 38742, July 6, 2010, unless otherwise noted.
Sections
- § 3055.1 Annual Reporting of service performance achievements.
- § 3055.2 Contents of the annual report of service performance achievements.
- § 3055.3 Reporting exceptions.
- § 3055.4 Internal service performance measurement systems.
- § 3055.5 Changes to external service performance measurement systems, service standards, service goals, or reporting methodologies.
- § 3055.6 Addition of new market dominant products or changes to existing market dominant products.
- § 3055.7 Reasonable performance targets.
- § 3055.20 First-Class Mail.
- § 3055.21 USPS Marketing Mail.
- § 3055.22 Periodicals.
- § 3055.23 Package Services.
- § 3055.24 Special Services.
- § 3055.25 Nonpostal Products.
- § 3055.30 Periodic reporting of service performance achievements.
- § 3055.31 Contents of the Quarterly Report of service performance achievements.
- § 3055.32 Measurement systems using a delivery factor.
- § 3055.45 First-Class Mail.
- § 3055.50 USPS Marketing Mail.
- § 3055.55 Periodicals.
- § 3055.60 Package Services.
- § 3055.65 Special Services.
- § 3055.70 Nonpostal products. [Reserved]
- § 3055.90 Reporting of customer satisfaction.
- § 3055.91 Consumer access to postal services.
- § 3055.92 Customer Experience Measurement Surveys.
- § 3055.100 Definitions applicable to this subpart.
- § 3055.101 Public Performance Dashboard.
- § 3055.102 Contents of the Public Performance Dashboard.
- § 3055.103 Format for data provided in the Public Performance Dashboard.